How long does it take the Charities Directorate to answer a call, respond to a letter or respond to a charity application? Well, it depends. But you might find CRA’s Service standards for charities and charitable giving helpful in getting a sense of average times. For example over 80% of the time CRA answers calls within 2 minutes! When someone calls me I typically answer the phone within 3-5 seconds!
Service standards for charities and charitable giving
Do you require legal advice with respect to Canadian or Ontario non-profits or charities?
Mark Blumberg is a partner at the law firm of Blumberg Segal LLP in Toronto and works almost exclusively in the areas of non-profit and charity law.