Charities Directorate no longer using generic email address for certain purposes

August 15, 2017 | By: .(JavaScript must be enabled to view this email address) Mark Blumberg
Topics: News, What's New from the Charities Directorate of CRA, Canadian Charity Law

We were recently informed by the CRA Charities Directorate that the generic CRA email address previously provided for certain communications with CRA is no longer available. Regular communications with CRA should continue being completed through mail, courier or fax. Our previous blog on this issue is provided below: 

In general if you have in the past sent documents to CRA it was done through mail, courier or fax.   CRA recently introduced an email address as an alternative option for communicating with CRA in certain circumstances.  On CRA's website it has the email address only for their page Changing a charity’s director, trustee, or like official information.

However, it is our understanding:

In terms of turnaround time for a response to CRA, it will be the same waiting time as submitting something through fax/mail.

When CRA receives the documents by email, if it is a new action item they are working on, they will send out an acknowledgement letter in due course like they typically do. If someone is submitting a response to a letter from CRA regarding changes to objects, etc. and the matter is already opened, the charity will not get an acknowledgement and it will be directed to the agent that is dealing with the file.

If one needs an acknowledgment from CRA that the email was received, the charity should include in the email to CRA a message indicating that you would like confirmation that CRA has received the email/package and follow up with client services if you do not hear back from CRA. 

CRA using email will be helpful.  This is especially true on Fridays when the fax line can be busy.   Increasingly charities do not have faxes and matters may be time sensitive. If we find out more information we will let you know.   

Do you require legal advice with respect to Canadian or Ontario non-profits or charities?


Charity Lawyer Mark Blumberg

Mark Blumberg is a partner at the law firm of Blumberg Segal LLP in Toronto and works almost exclusively in the areas of non-profit and charity law.
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